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Clean, Cool & Win Campaign – Terms & Conditions

1. Campaign Period

This promotion (“Campaign”) runs from 21 September 2026 to 21 October 2026, both dates inclusive (“Campaign Period”), unless otherwise extended, shortened, or terminated by Helpling.

2. Eligibility

  1. Open to all Helpling customers, new and existing, who place and complete a booking on Helpling.com.sg or via the Helpling app during the Campaign Period.
  2. To win a prize, you must be a Singapore resident aged 18 or above.
  3. A “new customer” is defined as an individual who has never had a Helpling account or booking prior to 21 September 2026 under their email, phone number, or household.
  4. Terms and conditions of the relevant booking type apply to all bookings made under this Campaign.
  5. Employees of Helpling and their immediate family members are not eligible to participate.

3. How to Enter

  1. Sign up or log in on Helpling.com.sg or via the Helpling app.
  2. Make a booking for any service offered by Helpling. Entry into the prize draw is automatic.
  3. To earn an entry, a booking must be placed and completed between 21 September 2026 and 21 October 2026. Each qualifying booking earns 1 entry.
  4. New customers will receive an exclusive $10 welcome discount on their first booking by applying the promo code HAZE10 at checkout. The code applies to all services offered by Helpling.
  5. The $10 welcome discount is valid for first-time customers only and cannot be combined with any other promo code or referral discount.

4. Prizes

There are 5 winners. Each winner will receive 1 year of quarterly aircon general servicing worth up to $400.

  1. The prize entitles each winner to 4 aircon general servicing sessions, one per quarter over 12 consecutive months from the date of issue, with each session covering a maximum of 4 aircon units.
  2. Any surcharges, additional units, repairs, parts, or chemical overhaul services are not included and remain payable by the winner.
  3. Each session must be scheduled and used within its quarter and cannot be carried forward, extended, combined, or exchanged for cash or other items.

Prizes are non-transferable and non-exchangeable for cash or other items.

5. Winner Selection and Announcement

  1. The winners will be selected via a random draw conducted by Helpling on 31 October 2026.
  2. Winners will be notified by email and/or WhatsApp by 15 November 2026.
  3. If a winner does not respond within 7 days of notification, Helpling reserves the right to select an alternate winner.
  4. Helpling’s decision on the winners is final.

6. Photos, Publicity and Personal Data (PDPA Consent)

  1. By entering, you agree that Helpling may collect, use, and disclose your name and contact details to run this draw, verify your eligibility, and contact you if you win, in accordance with the Personal Data Protection Act 2012 (PDPA) and Helpling’s Privacy Policy.
  2. By entering the Campaign or accepting a prize, you agree that Helpling may take, publish, and use photos, videos, and interview recordings of you, together with your name, image, and booking story, in its marketing and promotional materials (including its website, app, Instagram, Facebook, TikTok, and other social media channels), in any media and without additional payment or compensation to you.
  3. If a winner does not agree to participate in such photos, videos, or interviews, Helpling reserves the right to withdraw the prize and select an alternate winner.

7. General Terms

  1. Helpling reserves the right to verify the eligibility of participants and may request proof of identity, residency, or completed bookings.
  2. Helpling is not responsible for any issues, losses, or disappointments arising from the draw or the prizes, including any issues arising from the aircon servicing carried out by Helpling’s service partners, except where liability cannot be excluded under law.
  3. Helpling reserves the right to modify, suspend, or terminate the Campaign if unforeseen circumstances arise, without prior notice.
  4. Standard Helpling terms of service apply to all bookings made under this Campaign.
  5. These terms are governed by the laws of Singapore.

8. Contact

For any questions regarding this Campaign, please contact contact@helpling.sg